Reputation Management Gain More Positive Online Reviews…and manage the Negative October 29, 2021, 2:00pm EDT October 29, 2021, 3:30pm EDT
Location:
https://score.zoom.us/j/96586659930

Learn how to respond (and not respond) to Google My Business, Yelp, TripAdvisor (if applicable) and other review sites comments and reviews. Reputation Management is not just about reviews, social media comments are always a part of it: learn how to respond to Facebook, Twitter and blog or forum comments. Learn which sites have management responses enabled and what methods you can use to combat reviews by competition or by people who have never used your services or bought your products. Find out how to use negative feedback constructively and how to set up review and comment alerts. We will also review good techniques for responding to reviews including proper customer service-oriented keywords to include.

About the Presenter(s)

Heather Turner

As someone with over 20 years experience in the hospitality industry, the last 8 as an Executive Chef running restaurants, I can help small lodging and restaurant businesses grow their marketing, streamline their operations, enhance their customer service and boost revenue. In 2003 I started my own business working with bed and breakfasts, restaurants and other small businesses doing graphic...

Reputation Management Gain More Positive Online Reviews…and manage the Negative